Need assistance with a failed payment? Don’t worry — we’ve got your back. Below are common questions and helpful steps to resolve any payment issues on YuTU.

1. How do I make a payment on YuTU?

• Go to the Payments section in the app

• Select your preferred payment method (Card, Wallet, UPI, etc.)

• Enter your details and confirm

• You’ll receive a confirmation if successful

2. What payment methods are accepted?

• Debit/Credit Cards (Visa, MasterCard, etc.)

• UPI

• Net Banking

• YuTU Wallet (if available)

3. Why did my payment fail?
Common reasons include:

• Insufficient balance

• Incorrect card or UPI details

• Network timeout or server issue

If money was deducted but service wasn’t received, it will usually be auto-refunded within 5–7 business days.

4. Where can I see my payment history?
Go to: Profile → Payments → Payment History

5. I was charged twice. What should I do?

• Email us at support@yutusocial.com

• Attach screenshots of both charges
  We’ll investigate and get back to you quickly.

6. How do I request a refund?

• Go to Support → Raise a Ticket in the app

• Select “Payment Issue” and describe the problem

• We’ll review and respond promptly

7. Is my payment information secure?
Yes. All transactions on YuTU are processed via secure, encrypted gateways that comply with global standards like PCI-DSS.

🛟 Still need help?
We’re here for you:

• Email: support@yutusocial.com

• In-App Chat: Help Center → Live Chat

• Available: 9 AM – 9 PM (Mon–Sat)